There are many reasons - hardware spec and configuration, cloud or on premise, dedicated server or virtual, database version and configuration, what system maintenance tasks are run,Ax configuration, which modules and features are used e.g. retail, WMS, code, workflows, cases, ESS, how many and which reports, how many users, volume of transactions, interfaces, , the clients and the network etc.. It sounds like you need an experienced partner and a formal system review.
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